Tweets of Wisdom

Backyard Plant

Here are some of the tweets from the people I follow on Twitter.  These tweets are incredible pearls of wisdom that we can use to direct our thoughts, actions and reflections.

1.  Mediocrity asks “Is it profitable?“. First, try asking: “Is it worthwhile? Will it matter? Is it meaningfully better?@umairh

Profound questions one can ask! Questions we ask ourself are the key to our success. If we change the questions we ask, we can change our life.  Recently watched HBR video called Wise Leadership [video] on similar topic. This interview asks – Is profitablity the  result or ulimate goal of our business?  Check out keyword Phronesis.

2.  Nurture your mind with great thoughts, for you will never go any higher than you think. @Billy_Cox

Our actions are guided by our thoughts (as well as profound questions) and eventually we become what our mind dwells upon most of the time. Isn’t it questions posed by @umairh in (1) a perfect fit to initiate great thoughts?

3.  All the wisdom in the world isn’t worth a dime if it doesn’t produce results. @BrianTracy

My favorite Brian Tracy has influenced millions & millions with his wisdom. As managers, we enjoy some nice talking  to us but all talking won’t do it. We got to get results.  Wisdom does mean action or inspiring others to take action and manifest quality products that add value.

4.  A person’s character is best judged when he is in power & how he uses this power in the daily walk of #life @rlalita

This is very timely thought, we all are given authority/power in our life and work. See this quote with the perspective of 1, 2 & 3

5. Try & try again is a great philosophy so long as you use a different plan for every try. @LeadToday

This quote tells about perseverence and keeping mind open to new ways of doing things to get to the desired results.  It might be pushing the particular item to back for some time. You know some times we got to inentionaly delay the things because environment is not ready to thrive.  Remember planning also includes if things do not work out the way we expect what are our options and how would we pursue them.

6. Enlightenment is not an escape from pain but an understanding of pain & in spite of it -living with a never-ending feeling of love for life. @tonyrobbins

Its all how we define pain (or problem). Its our paradigm. Not there yet, but whatever I have grasped from reading – at a certain juncture in life, a time comes in life when one realizes that pain is medicine while comfort leads to suffering. And again, its all how one defines pain and comfort and what are thresholds per our paradigms.

7. You weren’t put here to polish up PowerPoint decks, sell disposable junk, or glad-hand. You were put here to matter, serve, and love. Start. @umairh

Finding purpose or discovering our ‘Ture North’ is what we need. We are put here to matter (do significant things that make world a better place – even for one individual), serve (without any strings attached or expectations – otherwise its business not serving) and love (without ego and selfishness). Last word is even more powerful that is  START!

If you like these tweets, please follow them on Twitter.  If you are new to Twitter, then start here http://twitter.com/ and watch this video for more info http://www.youtube.com/watch?v=J0xbjIE8cPM

My twitter handle is @KulveerVirk

Quotes from Twitter

I am on Twitter (follow me) and its very useful tool.  I review tweets on my Nokia E71 Smartphone during my lunch break and keep myself updated.

I get to read very interesting and inspiring quotes along with information that people share on Twitter; and I also thought of sharing some quotes with my readers.  Here they are:

  1. You have three choices 1) complain 2) walk the extra mile or 3) create your own highway. – Rajesh Setty/@UpbeatNow
  2. When tempted to fight fire with fire, remember that the fire department generally uses water. @mlomb
  3. If God didn’t want us to smile, he would have given us black teeth. @NarinderSingh
  4. Countless studies suggest that much more often than not, people reciprocate. So give, smile, love and help. @sanderssays
  5. Have courage. It permits you to accomplish things even when they take longer than you thought. That’s what life is all about. @kenblanchard

Let me know what your thoughts are and if you are on Twitter.  Thanks.

Power of Social Media and Customer Service

You might have heard that someone got very bad customer service one day and no one would resolve the complaint at this company.  This person gets upset by the treatment received and decides to write a complaint letter to the president of the company.  In few weeks he receives a note and the issue is resolved by president’s interference.  Everyone gets back to business and few people in the town heard of the story and thats it.

Now go to Web 2.0, someone got bad customer service and received no reasonable response  to the complaint.  This consumer feels mis-treated as his complaint is not treated fairly.  This person sings a complaint song, and shares it on YouTube.   Word about this customer service story circulates the internet through the song shared on YouTube, people in millions watch it and it hurts the organization’s bottom line (over $100 millions) and the brand.  And then this individual gets an apology from the company and complain finally gets  resolved.

This is the power of social media if used correctly. It works both ways.

Here is the complete story  about singer Dave Carroll incident and whose guitar was broken by United Airlines (Link to Huffington Post story) . Watch the  song. 

Here are some key points (and some Customer Service/Help Desk experts can add more) –

  1. Consumer expects good service all the time, although doesn’t give reward or recognize it publically, but indirectly rewards by doing business again and again.
  2. Consumer is generally prepared to handle good and bad customer service; in case of bad service, do not expect more business.
  3. Consumer is wowed by exceptional service only and you can find 5-star reviews online and strong brand following is built/maintained. Facebook Fan page and twitter following of brand can tell something.
  4. Consumer is offended by horrible customer service.  You can find 1-star reviews online and some dedicated websites to complain about product, brand or service can be found.  Some may get creative like David Carroll and make a dent on your brand.
  5. If not sure how to handle the complaint or issue, do not just say No.  Let your boss help you.
  6. If you face customers, genuine attitude determines consumer behaviour to a bigger extent.

I have noticed that consumer tolerance to bad service is inversely proportional to size of brand or organization.  Bigger the brand or name of the organization, higher the expectation of consumer in terms of service.

 Here is another blogger with the same story- http://adgablog.wordpress.com/2009/11/06/how-to-ruin-a-reputation-in-4-days-on-youtube/

What are your thoughts, please share.  Have a great day.