Communication Skills for Managers – Learning From Barak Obama

November 17, 2008

I was looking into posts on Mr. Barak Obama’s communication style and how it contributed towards Obama’s victory.  Did Obama address people in all 4 categories of DiSC Model?  These categories are Dominance, Influence, Steadiness, and Conscientiousness

Each person in his/her category wants to hear in a specific manner.  Some people need direct answer while others need some encouragement and hope and so on.  Please see the table at the end of the post and read more about DiSC Model

While doing so, I found very interesting Wall Street Journal video on the topic titled  “Learning From Obama’s Effective Communication Skills“.
 

To summarize, what project manager can do –

  1. giving good positive message
  2. clear and compelling tone
  3. giving substance along with style
  4. speaking with confidence and authority
  5. not in hurry to speak- patience
  6. pause between sentences: at least 3-4 seconds
  7. stress the right words
  8. relate to people and places
  9. make it simple to comprehend
  10. identify what is not right with other approach

Here is the table what people mainly like to hear/communicate around- 

Major Category

Like to hear words and actions around

Dominance

challenge, power, direct answer, authority, assertive, active

Influence

empathetic, people focused, receptiveness, accepting

Steadiness

stability, methodical, calm response, careful approach, thoughtful

Conscientiousness

logic focused, skeptical, clarity and quality, questioning

What are your findings?  What did you learn? Lets share.

Thanks for reading and have a wonderful day.


DiSC model – Management Styles

June 30, 2008

I completed DiSC (stands for Dominance, influence, Steadiness, and Conscientiousness) training last week and fount it interesting.   DiSC confirms one thing, different strokes for different folks.

DiSC is a system to help you find out similar and unique characteristics among people.  It also shows person’s behavioural preferences and helps to identify different management styles that can lead to obtain better results through interaction. 

According to the DiSC model, there are four management styles – by Dominance, by influence, by Steadiness, and by Conscientiousness.

Series of questions lead to a specific DiSC profile, that tells you what is your score and what is you dominant style of management and what are your supportive styles. 

D – Dominant : these people are active and questioning; these are direct and competitive in nature.  These people want to ‘get it done’.

i – Influence : these people are active and accepting; motivated, enthusiastic, sociable and lively. 

S – Steadiness : these people are thoughtful and accepting; patient and even tempered, accommodating. 

C– Conscientiousness : these people are thoughtful and questioning; kind of private with analytical abilities and task oriented.  Main objective is to ‘get it right’.

As we know everyone is unique and all have different ways of interacting.  Imagine, I interact with a person who has dominant  style of ‘Conscientiousness‘ (private and task oriented).  I pretend to be of ‘influence‘ (sociable and enthusiastic) dominant style; my interaction with that person can not be productive as I may not be providing the specific instructions that other person needs. 

Why is that?  Because people with dominant ‘infulence’ style mix personal talk with business discussions, becoming informal and emotionally expressive leaving the ‘Conscientiousness’ style person unclear or confuse as Max requires specific task oriented info and does not express himself emotionally.

How it will help me?  It lists what are key strengths, what things are overused, what could be the limitations and what changes should be made in management style that make one more effective.

Have you ever taken DiSC and Meyers-Briggs assessment?  What are your thoughts? Did you benefit from it?  Please share your thoughts.  Thank you for reading. 

More info –

  1. http://en.wikipedia.org/wiki/DISC_assessment 
  2. One of the best books on the application of DiSC is by Keith Ayers titled “Engagement is Not Enough.

%d bloggers like this: