Quotes for Sunday

October 7, 2007
  1. The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how long that employee stays and how productive they are while they are there is determined by their relationship with their immediate supervisor. – Marcus Buckingham & Curt Coffman (First, Break All the Rules)
  2. The primary goal is to satisfy the customer.  If you don’t know what the customer needs, go and find out.  As soon as you become customer-focused, all of the static in the teams just subsides.  It’s amazing, like magic. – Karen Gideon (VP, Amex Life Insurance)
  3. Trust your people, that’s the thing.  Trust your people until they let you down.  And you’ll be quite surprised that they don’t let you down…. I haven’t been let down yet. – Alan Campbell (Production Supervisor, Kenworth Trucks)
  4. Save yourself for the big decisions.  Most of the running of the organization will be done by your direct reports. – Kent Kresa (CEO, Northrop Grumman Corp.)

Have a good day!



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