Building Brand Through Follow-up Actions

June 10, 2010

Everyday we make so many commitments talking near water cooler, during networking event, in a meetings or over the phone.  Some of our commitments are urgent and important and we follow-up properly.  There are other few commitments that we know are not so important for us or our job since we made those casually by saying that, ” I will get back to you on this” ….. and then we drop the ball. 

While searching my twitter handle using online tool called topsy.com, I found out that Tim Sanders had selected my retweet and asked to have him contacted (How a retweet can enrich your library) to give out a book.  This was a contest he ran during September 2009, and I found out about results in May 2010.  I follow Tim on Twitter and had retweeted him.

Anyhow, I sent him a note in May 2010 referencing the contest and asking if I can still get the book although I was very late to contact?  Guess what, I got an email from Tim enquiring about my mailing address so that he can ship me the book.  I provided it and almost forgot about it.

Few days ago, I got another email from Tim checking if I have received the book or not?  I actually have not.  But the point is taking the time to follow-up.  This follow-up raised Tim’s stock in my mind even higher.

Going the extra mile (by a person who might be super busy and owes nothing in return) reflects that person practices what he preaches. He is true to his brand.

Here are 4 points to remind us on closing the loop on our commitments we make casually – 

  1. Always make a note of your commitments: I keep a small notebook handy and make a note against a hand drawn box that can be checked (kind of to-do list).
  2. Prioritize and record follow-up action: I evaluate what can wait and what should be attended right away based on my schedule.
  3. Take the action or delegate it: Do it and check the box on notebook by recording observations.
  4. Check that commitment is fulfilled: This is what I will be implementing.  I will follow-up after I fulfill the commitment. If you delegated the task, verify that person delivered the results.

If you have made a commitment and its low in priority or you have found out that you can no longer fulfill it, just inform the person expecting from you and close the loop.  Remember to follow-up and close the loop.  Do not leave anything with loose ends. I guess this is one of the key ingredient to build brands.

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Quotes for Project Managers

March 10, 2010
  1. If you want to hear new things, you’d better spend time with people who are very different from you. – Lynda Gratton
  2. Predicting the future is easy.  It’s trying to figure out what’s going on now that’s hard.  – Fritz Dressler
  3. In business, you don’t get what you deserve, you get waht you negotiate. – Chester Karrass.
  4. The right information cannot be extracted from the wrong data. – Russell Ackoff
  5. Honesty is the best policy. – Anonymous
  6. You can’t do without a “can do” attitude. – William Kane
  7. If you don’t know where you are going, you might wind up someplace else. – Yogi Berra

Stroke Warning Signs

January 4, 2008

My mother suffered minor stroke(s) last week and she is in hospital recovering as right side is affected by it.  Reason for my this post is to make readers aware of the signs of stroke so that if someone else has these symptoms, quick help can be arranged. 

In my case, I was not aware of any symptoms and thought she is expeiencing numbness due to high blood pressure.  We went to see one doctor in walk-in clinic and he suggested that she needs some more rest and continue with blood pressure medicine. Later that day we took her to emergency in hospital when she had problem walking as well.  After talking to Triage nurse, I realized that she might be having stroke.  Here are symptoms of stroke, If you notice one or more of these signs, do not wait. Stroke is a medical emergency.

Classic Stroke Symptoms (as per MayoClinic.com May’07 report):

  • Sudden numbness, weakness, or paralysis of your face, arm or leg — usually on one side of your body
  • Sudden difficulty speaking or understanding speech (aphasia)
  • Sudden blurred, double or decreased vision
  • Sudden dizziness, loss of balance or loss of coordination
  • A sudden, severe “bolt out of the blue” headache or an unusual headache, which may be accompanied by a stiff neck, facial pain, pain between your eyes, vomiting or altered consciousness
  • Confusion, or problems with memory, spatial orientation or perception

 Reference – http://www.mayoclinic.com/health/stroke-symptoms/BN00055

Update (05-Jan) – My mother has been discharged from hospital, and recovering at home.  Thanks all for good wishes.


Good Bye 2007

December 31, 2007

Its been a wonderful year for me, and I hope the ditto for you all the readers. 

When I look back and see the things that happened; I believe that I have learned a lot, accomplished a lot and I am a better person today. 

Things that looked major challenges turned out to be minor things that I could handle very easily; the things that I thought were distractions proved to be stepping stones for success.  I had opportunity to read many good books of personal development, leadership and management.

New year comes with some resolutions that we thing should be accomplished in the year.  My take is to have your goal accomplished –

  1. Write down your resolution on paper and method explaining how will you do it.
  2. Must be realistic.
  3. Must have dates associated such as 20% by March.
  4. Read your resolution and review the success often.
  5. You must believe firmly that you will accomplish it.
  6. And start doing it …

I wish you all very happy and prosperous 2008.


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